Support is scattered across WhatsApp groups,
Emails, Excel sheets, and your CRM ?
No clarity on who’s handling what. Customers are waiting. Teams are blaming.
Helpdesk on WhatsApp
BizMagnets turns WhatsApp into your full-service helpdesk — not just another chat thread.
Customers can:
Raise support tickets via WhatsApp Flows
Track ticket status
View past tickets
Rate resolution and give CSAT feedback — all without leaving WhatsApp
The BizMagnets Advantage
Auto-assignment, SLA tracking, and CSAT — built-in
AI-powered support from Day 1
BizMagnets auto-generates ticket subjects, drafts replies, and improves over time — powered by RAG-based AI using your own knowledge base.
Agents work from a powerful Web + Mobile App
No more losing track, or missed escalations
Stop asking “Who’s handling this?” — now you’ll always know.
How Athulya Runs 360° Support Using BizMagnets
Support finally runs like a system — not a group chat.
The customer sends “Hi” on WhatsApp
A ticket form opens inside WhatsApp itself
They type the issue, upload photos or documents
They get instant updates, resolution status, and a feedback survey
“It feels like using a real support app – inside WhatsApp.”
For Employees – Internal Helpdesk, Same WhatsApp
Athulya uses the same system for internal team requests too
Staff (nurses, pharmacy, admin) send a message on WhatsApp
A form opens with one additional field: "Ticket Type"
They select the department (e.g., Housekeeping, IT, Medical)
The ticket is auto-routed to the right team with the right SLA
No missed calls. No paper slips. No miscommunication.
Why BizMagnets is Built for Modern Support?
The one channel that works
Freshdesk and Zendesk were built for email — their WhatsApp features feel like bolt-ons, not native. The result? Clunky workflows, broken context, and frustrated teams.
Wati gives you a shared inbox — but no real ticketing, SLAs, CSAT, or automation.
BizMagnets is purpose-built for WhatsApp — with collaborative ticketing, SLA tracking, CSAT, and seamless support flows your ops team will love.